Our safeguarding team:

Hannah Wade

Designated Safeguarding Lead

Alison Madin

Deputy Safeguarding Lead

We’re here to help members and families access any additional support they need, and to look out for the welfare of members while they’re at SEDMC.

If your child is struggling post-lockdown and finds it affects their time at SEDMC, please talk to us about anything we can do to help them in centre.

If you are worried about a child, or you’re a member worried about a friend, please come and talk to us.

Here are some places you can find support:

Mental health support

If you or your child is struggling with mental health, please speak to your GP who will be able to refer you to appropriate services.

If you don’t feel comfortable doing that, or need additional support:

For adults and young peopleFor young people and parents

For adults and young people:

Derbyshire Healthcare NHS Foundation Trust

0800 028 0077

24-7 helpline, speaking to a professional in the local NHS mental health service who can signpost you to further support if needed.


Online resources for information and support

The Samaritans

116 123

Offering emotional support for anyone feeling down, in distress or struggling to cope.

Campaign Against Living Miserably (CALM)

0800 58 58 58 (5pm–midnight every day)

If you identify as male, CALM run a helpline and online webchat support to support your mental health.

For young people and parents:

Young Minds

Crisis messenger for young people: Text YM to 85258

Parents Helpline: 0808 802 5544

Mental health support for children, young people and their parents through online resources, a parents helpline and young people’s crisis messenger staffed by trained volunteers.


0800 11 11

If you’re 18 or younger, Childline runs a free 24-hour helpline, email service, online and phone counselling service for children and young people.


0808 800 5000

Call for help, advice and support if you’re worried about a child – even if you’re unsure.

Crisis mental health support

If you or someone you’re with is at imminent risk of harm or badly hurt, it is an emergency – call 999 or go straight to A&E.

The Samaritans

116 123

Offering emotional support for anyone feeling down, in distress or struggling to cope.

Papyrus Hopeline UK

0800 068 4141 (weekdays 10am-10pm, weekends & bank holidays 2pm-10pm)


text 07786 209 697

For under 35’s struggling with suicidal feelings or concerned about a young person who may be struggling.

Young Minds Crisis Support

For urgent help, text YM to 85258

For children and young people who are experiencing a mental health crisis.

Domestic Abuse support:

In an emergency: If you need emergency assistance but it’s not safe to speak, you can dial 999 and then 55. This lets the operator know that it’s a genuine call but you can’t talk and they will work to trace your location.

Safe Spaces’

For lists of local services and resources, the Royal Mail and ParcelForce websites both have a ‘Safe Spaces’ link (near the end of each page).

This opens a screen within the browser which can show you local support helplines and links. It won’t be saved on your browser history.

National Domestic Abuse Helpline

0808 2000 247 (24-7)

Men’s Advice Line

0808 801 0327 (Mon – Fri, 9am – 8pm)

Derbyshire Domestic Abuse Services


In-person and cyber-bullying

Many of the metal health charities, including Childline, Young Minds and the NSPCC also offer support with bullying.

National Bullying Helpline

0845 22 55 787

Bullying and employment law advice for children, young people and adults.

Financial support

Citizens Advice

Free and confidential advice with a wide range of problems including financial, legal, consumer and other issues.


A national charity helping people in financial hardship access support and get back on track.

The Money Advice Service

Government service providing online and phone support with access to speak to debt advisors

Step Change

0800 138 1111 (Mon – Fri, 8am – 8pm; Weekends 8am – 4pm)

Support online and via a helpline for those needing debt advice.

Food banks

The Trussell Trust

0808 208 2138 (Mon – Fri, 9am – 5pm)

The website searches for local food banks near to your postcode or town. The helpline is confidential and free and supports those in financial crisis.

General support:

Family Lives (previously Parent Line)

0808 800 2222 (Mon – Fri, 9am – 9pm & Weekends 10am – 3pm)

Emotional support, information, advice and guidance on any aspect of parenting and family life.

Contact us:

07759 610349 (call or text)